The Industrialist Hotel, Pittsburgh, Autograph Collection

Everything about the experience was glorious! I inquired about upgrade options for my husband's birthday, but didn't get any replies besides the first message (offering cake, balloons, and bar vouchers), but there was a room upgrade, balloons, a special drink mix and breakfast voucher for us when we arrived! The room was stunning. We were so impressed by all of the small touches that were thought of (helpful, automatic lighting, shampoo/conditioner/body wash dispensers in the shower, individual bottles if desired, easy housekeeping (one day we only needed towels and the next we were welcomed with a fully straightened room upon our return, and also the housekeeping staff was so sweet and obliging), room service (which honestly got messed up the first morning, but was handled beautifully), concierge, aesthetic, location, comfort, etc. I want blackout shades like the ones from our room. For real. I'm not sure we'll need to stay somewhere walkable like we wanted for his stay, in the future. But this is one of my favorite experiences. My husband is pleased, as well. Even though his Happy birthday card was addressed to my (unchanged) last name lol. Thank you so much for the terrific experience!

The room was comfortable and well appointed and equipped, although a little small. Enjoyed views of the city around us.

We were there for a hockey game so the location was great. Staff were great, rooms were a nice size, especially the bathroom with lots of natural light. Close to the centre as well, lots of access to restaurants.

Super friendly and helpful staff!! Beautiful and artsy, cozy and spacious room and relaxing lobby lounge.

The room we ended up was beautiful and spacious. The manager was amazing. She upgraded our room and was just amazing